NPS Survey Template

A Net Promoter Score survey asks one core question, how likely customers are to recommend you scored zero through ten, then segments responders into promoters, passives, and detractors for follow-up action.

Subtract detractor percentages, scores zero through six, from promoter percentages, nine and ten. The resulting number ranges negative to positive hundred, tracking sentiment movement over time reliably. The subtraction formula makes trends comparable across industries, quarters, and product lines reliably.

Scores quantify sentiment but verbatims explain causes. The why-is-that-score question converts abstract numbers into specific fixable complaints and praise-worthy strengths your team can act upon directly. Verbatims explain scores, converting abstract percentages into specific fixes teams can actually ship.

Within one business day while frustration peaks productively. Fast outreach regularly rescues relationships teetering toward churn, converting vocal critics into surprisingly loyal advocates through demonstrated responsiveness. Speed signals seriousness; rescued detractors often become loudest advocates after visible responsiveness.

Quarterly balances trend tracking against survey fatigue. Monthly questioning annoys customers until scores reflect irritation rather than experience, corrupting the metric through measurement itself. Cadence tuning prevents measurement itself from degrading the sentiment you are trying to track.

Context dominates: positive beats industry averages beats absolute numbers. B2B services scoring thirty may excel where consumer apps need fifty. Track your trajectory primarily, competitors occasionally. Trajectory plus competitive context together tell you whether momentum deserves celebration or urgency.

Start from this ready-made template and customize it in the drag and drop builder, generate one from a short text description with the AI form builder, or assemble fields yourself on a blank canvas. All three routes produce the same editable structure, so you can add logic, calculations, and branding whenever you need them.

Yes. SharaForms does not charge per form or per response, so this template runs on the free plan with unlimited forms and unlimited submissions. Core features such as conditional logic, calculations, signatures, and all three presentation modes are included at no cost. Paid plans only add optional extras like branding removal and premium integrations.

Aim for five to ten questions when measuring satisfaction, because completion rates drop sharply once a survey passes the two minute mark. Put the most important question first, group related items into sections, and use this template's progress bar so respondents always know how close they are to finishing.