How is NPS calculated?

Respondents answering 9 or 10 count as promoters, 7 or 8 as passives, and 0 through 6 as detractors. NPS equals the percentage of promoters minus the percentage of detractors, producing a score between -100 and +100.

When is the best time to send an NPS survey?

After a meaningful experience moment: 30 days post-onboarding, after a renewal, or following a resolved support ticket. Avoid batching everyone at once; tie sends to experience moments for honest scores.

Should respondents be anonymous?

Making email optional is the sweet spot: anonymity increases honesty, but an attached email lets you follow up personally with detractors, which often saves the relationship.

Templates

NPS Survey Template

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Net Promoter Score Survey

How likely are you to recommend us to a friend or colleague?*

What is the main reason for your score?

What could we do to earn a higher score?

Your Email (optional)

You may contact me about my feedback

NPS Survey Template

An NPS survey template measuring customer loyalty with the standard 0-10 recommend score and follow-up questions.

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✓ Core features 100% free
✓ No credit card required
✓ No submissions limit on Free plan

Our NPS Survey Template implements the classic Net Promoter Score question with the 0-10 scale, plus follow-up prompts that turn scores into actionable feedback.

Why and when to use an NPS survey

NPS is the fastest loyalty signal there is: one question customers always answer, one number leadership tracks quarterly. Send it after meaningful milestones such as onboarding completion, renewal, or support resolution.

Who is this template for

Customer success teams, product managers, founders tracking retention signals, and agencies reporting client satisfaction.

Why SharaForms is the best tool for this form

The 0-10 scale renders perfectly on mobile, scores export to CSV for trend analysis, and conditional logic can show different follow-ups for promoters versus detractors.

Best practices for survey templates

Open with why the survey matters in one sentence
Put the core rating question first, demographics last
Use skip logic so nobody answers irrelevant items
Share what changed because of the last round

Common mistakes to avoid

Doubling length with nice-to-know questions
Mixing two ideas into a single question
Requiring answers on optional opinion fields
Sending surveys months after the experience faded

Frequently asked questions about the NPS Survey template

Everything you need to know about this template.

How is NPS calculated?: Respondents answering 9 or 10 count as promoters, 7 or 8 as passives, and 0 through 6 as detractors. NPS equals the percentage of promoters minus the percentage of detractors, producing a score between -100 and +100.
When is the best time to send an NPS survey?: After a meaningful experience moment: 30 days post-onboarding, after a renewal, or following a resolved support ticket. Avoid batching everyone at once; tie sends to experience moments for honest scores.
Should respondents be anonymous?: Making email optional is the sweet spot: anonymity increases honesty, but an attached email lets you follow up personally with detractors, which often saves the relationship.