Privacy Policy

This Privacy Policy applies to the SharaForms website, hosted application, public forms, APIs, templates, documentation, and related customer support interactions. It covers personal data we collect directly from you, data generated by use of the service, and data customers ask us to process on their behalf.

SharaForms acts in different privacy roles depending on the relationship. For account registration, billing, support, marketing site analytics, and platform security, SharaForms generally acts as the controller of that personal data. For form submission data collected by our customers through forms they create, SharaForms generally acts as a processor or service provider and the customer that published the form is the controller responsible for the underlying collection and use.

The data we collect depends on how you interact with SharaForms. Some information is provided directly by you, some is generated automatically when you use the service, and some may be received from connected integrations or payment providers.

We use personal data to provide and operate SharaForms, maintain security, authenticate users, process transactions, answer support requests, improve product performance, and communicate important service information. We also use limited site and product analytics to understand adoption and maintain usability where permitted by your preferences and applicable law.

Where required by law, we rely on appropriate legal bases such as performance of a contract, legitimate interests, consent, and compliance with legal obligations. Customers remain responsible for determining their own legal basis for the personal data they collect through forms they publish using SharaForms.

SharaForms uses cookies and similar technologies to keep the service secure, remember session state, store preference choices, measure traffic, and improve product performance. Some cookies are strictly necessary for authentication, fraud prevention, and the core functionality of the application.

Where non-essential analytics or similar tools are used, you can manage those preferences through the consent tools made available on the site or in the product. Blocking some cookies may affect the functionality or convenience of certain parts of the service.

We do not sell personal data in the ordinary meaning of that term. We may share information with service providers and partners only where reasonably necessary to operate the platform, deliver support, secure the service, process payments, or perform customer-requested integrations.

We use administrative, technical, and organizational measures intended to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. These measures include access controls, logging, credential protections, product security features, and operational monitoring. No system can be guaranteed to be perfectly secure, and customers are also responsible for securing their own accounts, endpoints, integrations, and downstream workflows.

We retain personal data for as long as reasonably necessary to provide the service, honor customer instructions, comply with legal and tax obligations, resolve disputes, enforce agreements, and maintain security or backup continuity. Retention periods vary depending on the type of data, the plan or feature in use, and the deletion actions taken by the customer or user.

SharaForms and its service providers may process data in countries other than the country where you live or where the customer that owns a form is established. When international transfers occur, we take reasonable steps to use appropriate contractual, technical, or organizational safeguards where required by applicable law.

Depending on your location and the laws that apply to you, you may have rights to access, correct, delete, object to, restrict, or export certain personal data, and to withdraw consent where processing relies on consent. You may also have the right to lodge a complaint with a supervisory authority.

If you are a respondent who submitted a form to one of our customers, the fastest route is usually to contact the organization named on that form, because it controls the form and decides what data is collected. If we receive a respondent request that relates to customer-controlled form data, we may direct the request to that customer or ask for more information so the request can be handled correctly.

Customers are responsible for the forms they publish, the notices and consents they provide to respondents, the legal basis they rely on, the instructions they give to SharaForms, and the integrations or exports they enable. Customers must make sure that their collection and use of data through SharaForms complies with the privacy, employment, health, consumer, sector-specific, and international laws that apply to their activities.

SharaForms is not directed to children, and we do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided personal data through the service without proper authorization, contact us and we will investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect product changes, legal developments, or operational updates. The current version will be posted on this page with its effective date. If a change materially affects how we handle personal data, we may also provide additional notice through the product, by email, or through other reasonable means.

Questions, requests, or concerns about this policy can be sent to [email protected] or raised through the support options available inside the product and our Help Center.